Returns & exchanges — India
Changed your mind or need a different size or colour? Raise your return or exchange request within 7 days of delivery.
If you are unable to use the portal, email support@trenbee.com or message us on WhatsApp during support hours. Include your order ID, full name, reason for the request and clear product images.
Damaged, defective, missing or incorrect items
For a damaged, defective, missing or incorrect item, please keep an uncut unboxing video starting from the moment the parcel is opened, with the shipping AWB clearly visible.
- Manufacturing defect: contact us within 7 days of delivery.
- Missing / short / incorrect item or delivered-but-not-received order: contact us within 3 working days of the order being marked delivered.
Claims outside the applicable window may not be approved. All requests are subject to verification by our Quality Team.
Eligibility
Returned products must be unused, unwashed and undamaged, with original tags and packaging intact. Products with stains, scratches, tears, signs of use or missing tags may be rejected and returned to the customer at their expense.
Non-returnable categories include sale items, free items, items already exchanged or returned against gift cards, swimwear, shapewear, tights and bodysuits.
How the return works
- Raise the request through our return portal within the applicable window.
- Our support team reviews the request. Reverse pickup is available at an additional upfront cost per product; self-shipping may also be available with support assistance.
- After pickup, the shipment may take approximately 7–10 working days to reach our warehouse.
- Once received, the product is inspected before the return, exchange or applicable credit/refund is processed.
Only one exchange is available. Once an exchange has been processed for an order, a further return request for that order cannot be accommodated.
Refunds & store credit
For eligible online-payment refunds, the applicable refund is processed after the return conditions are met. COD orders are eligible for a coupon or gift voucher rather than a bank transfer.
Returns raised because you are not satisfied with the purchase are issued as store credit / gift card, excluding COD charges, and can be used within 1 year of issue.
International orders
International orders are not eligible for return or exchange unless the product received is fully damaged or faulty.
Out-of-stock items
If an ordered item becomes unavailable, our team will contact you to discuss the available options.
