You can now raise a return or an exchange request without any hassle. Click here to proceed
If in case, you are unable to raise the return request on the portal, we request you to get in touch by sending us an email to :- firstname.lastname@example.org or connecting with our support team within seven days of receiving your order.
In the subject of the email please mention
- "Return Request for order < insert your order ID here > along with your full name"
- Please mention the reason for the return request in the email.
- Please attach the image of the product along with the email
In case of any incorrect/defective order received, please share the image of the products received along with original outer packaging within seven days of receiving the order by highlighting the area of defect.
In case of any missing item/shortage or entire order not received (However it has been marked delivered by the courier partner), you are requested to get in touch with the team immediately either via email support ( email@example.com ) or via chat support ( WhatsApp :- +919910790125) within three working days of order been marked delivered in the tracking ID. Any request claimed after three working days of order been marked delivered will not be approved
Trenbee will accept Return of an item only Under Two cases
A. MANUFACTURING DEFECTS
you are requested to inspect your product properly upon receiving.Any defect claimed after seven working days of receiving the product will not be approved
Return shipment should be sent out to our warehouse within 7 working days of receiving the approval email from our end. You are requested to reply to the approval email with your order number and details of return ( tracking id) within 7 working days .
Only after receiving it, we will inspect and initiate the refund process (refer to the refund policy, if all policy conditions are met)
The tags on the product should be intact.
B. NOT SATISFIED WITH YOUR PURCHASE ?
- If you are not a hundred percent satisfied with your product for whatsoever reason, you can now raise a return or an exchange request without any hassle - Click here to proceed or you can simply reach our support team at firstname.lastname@example.org This must be done within seven days of receiving the order.
- The items should be unused and unwashed with original packaging and tags in place. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Items on sale
- free items
- items already exchanged/return against gift cards
- swimwear and bodysuits
Process Of Order Return-
- Kindly raise your return request - click here. Alternatively you can send an email:- email@example.com with the subject line - "return against store credits" along with the date of delivery and the team will assist you in processing the return. Please note it is important to mention the date of delivery for returns against store credits.
- After receiving the request from your end, the team will take up to 24 working hours to review your request and will share the address of the warehouse for the reverse shipment on your registered email.
Return shipment should be sent out within 7 working days of receiving the approval email from our end. You are requested to reply to the approval email with your order number and details of return ( tracking id) within 7 working days .
Once the product is received by us ,a notification will be sent to your registered email and the store credits in form of gift card ( excluding COD CHARGES, irrespective of source mode of the payment made) of the returned product's amount will be issued that can be used for all your purchases with Trenbee. These credits can be redeemed against any future purchase from our website within 1 year from the date of issuance.
Upon examination, the product must be unused, undamaged, and in its original condition. It is also vital that the product does not possess any stains, scratches, tears, or rips.
Only One-time exchange is available
PLEASE NOTE :-
If an exchange request has been processed for an original order, no return requests can be processed for that order.
our estimated response time is 24 -48 working hours except special days/holidays. However we do have automated responses generated right after we receive your request which has all the necessary information and links for further assistance. Kindly do not make claims for no response by the team under such circumstances. Our customer care representative will revert back to your email only if the concern raised is not covered in the automated response.
Please be informed that we do not have a call support. You can connect with us directly via chat support or email support and we will try our best to get your query resolved. Our working hours are from 11am-6pm, Monday - Friday
Return/exchange requests are subject to an inspection and validation performed by the Quality Team. If you claim a defect in the product, or missing item,please raise a request only with product images/defect area picture and the order ID, within three days of the delivery. We shall take 48-72 hours to perform a internal check. If the product qualifies the internal check, we shall approve return/exchange process.
Trenbee may refuse a return/ refund / exchange request if we find fraud,return abuse,means of threats or warnings,offensive comments on posts and campaigns or other manipulative behavior that entitles Trenbee to a corresponding counterclaims . Any sort of warnings/threats or misbehavior with the customer support representative is highly condemned and strict actions will be taken against it. For more details kindly read our third party harassment policy.
Damages due to neglect, improper usage or wrong application will not be covered under our Return Policy.
Please ensure that the size guide and product material is specified while placing the order. All our products are checked upon dispatching and ensured that the best product and accurate size is delivered.
Returns, refunds or replacement products for reasons other than above mentioned conditions are not accepted.
We do not provide reverse pick ups.
- REFUND/BANK TRANSFER IS ONLY FOR ONLINE PAYMENTS. ALL COD ORDERS WILL RECEIVE A COUPON CODE/ GIFT VOUCHER WHICH CAN BE USED ANYTIME FOR FUTURE PURCHASES WITHIN 1 YEAR OF CODE/VOUCHER SHARED
- For all the orders returned under - 'NOT SATISFIED WITH YOUR PURCHASE' category, will receive store credits in form of gift card ( excluding COD CHARGES,irrespective of source mode of the payment made) of exchanged piece amount that can be used for all the future purchases with Trenbee. These credits can be redeemed against any future purchase from our website within 1 year from the date of issuance.