Shipping Policy


TRENBEE SHIPPING & CANCELLATION POLICY

At TRENBEE, we are committed to providing a smooth, reliable and transparent shipping experience. We make every reasonable effort to process and deliver orders within the timelines communicated to our customers.

However, certain circumstances such as courier disruptions, customs clearance, transit issues, regulatory restrictions and geopolitical situations may be beyond our reasonable control.


SHIPPING POLICY — INDIA

1. Order Processing & Dispatch

  • Same-Day Dispatch: Orders placed before 3:00 PM IST, Monday to Saturday, are generally dispatched on the same business day.
  • Orders placed after 3:00 PM IST are generally dispatched on the next business day.
  • Our warehouse and fulfilment operations run Monday to Saturday, excluding public holidays.
  • Orders may be subject to verification before processing and dispatch.
  • Pre-order Products: If a product is marked as Pre-order, the estimated dispatch timeline will be clearly mentioned on the Product Detail Page (PDP).
  • Pre-order products will be dispatched according to the timeline specified on the PDP.
  • Dispatch and delivery are separate timelines. Same-day dispatch does not mean same-day delivery.
  • Dispatch timelines may vary due to product availability, verification requirements or circumstances beyond TRENBEE’s reasonable control.


2. Domestic Shipping

  • TRENBEE ships across serviceable locations in India through its designated courier and logistics partners.
  • Delivery timelines may vary depending on:
    • Delivery location
    • Courier partner
    • Pin-code serviceability
    • Weather and operational conditions
    • Other circumstances affecting the shipment
  • Delivery timelines provided at checkout or through communication are estimated and not guaranteed.
  • Once an order is dispatched, tracking details may be shared through:
    • SMS
    • Email
    • WhatsApp
    • Other available communication channels


3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout.
  • Shipping charges may vary depending on:
    • Delivery location
    • Order value
    • Product weight/dimensions
    • Selected shipping service
  • Express or special delivery services, where available, may carry additional charges.


4. Delays & Exceptional Circumstances

While TRENBEE makes every effort to deliver orders within the estimated timeline, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier or logistics disruptions
  • Operational delays
  • Customs clearance
  • Regulatory requirements
  • Transit-related issues
  • International shipping disruptions
  • Geopolitical situations or restrictions affecting movement between countries
  • Any other circumstances beyond TRENBEE’s reasonable control

In such circumstances, TRENBEE will:

  • Actively follow up with the relevant courier/logistics partner.
  • Provide available updates to the customer.
  • Assist with the resolution of the shipment to the extent reasonably possible.

TRENBEE shall not be responsible for delays caused by circumstances beyond its reasonable control.


5. Imported Products & International Transit

Certain TRENBEE products may be imported or may involve international transit before reaching the customer.

Such orders may experience delays due to:

  • Customs clearance
  • International transit issues
  • Regulatory requirements
  • Logistics disruptions
  • Geopolitical situations
  • Restrictions or disruptions between countries

TRENBEE will actively coordinate with the relevant logistics partners to facilitate delivery.

However, such circumstances may be beyond our direct control.

A delay caused by customs, transit, geopolitical circumstances or other events beyond TRENBEE’s reasonable control does not, by itself, constitute grounds for a refund to the original payment method.


6. Delivered but Not Received

If your tracking status shows “Delivered” but you have not received your order:

  • You must contact TRENBEE within 3 working days (72 hours) from the date the shipment is marked as delivered.
  • Contact us through:
    Email: support@trenbee.com
    WhatsApp: +91 99107 90125

TRENBEE will coordinate with the relevant courier partner and assist with the investigation.

Claims reported after 3 working days of the shipment being marked as delivered may not be accepted or approved.


7. Damage After Delivery

  • TRENBEE is not responsible for damage, loss or deterioration occurring after an order has been successfully delivered.
  • Customers are advised to inspect their package and products promptly upon receipt.
  • Any applicable issue should be reported to TRENBEE within the relevant reporting period.


8. COD Order Verification

Only authorized and verified purchases will be processed and shipped.

For COD orders:

  • TRENBEE may contact the customer to verify the order and delivery details.
  • Customers are advised to respond to verification calls promptly.
  • We may make up to three verification attempts.
  • If the customer cannot be reached, a text/WhatsApp message may be sent.
  • Failure to respond to or complete the verification process may result in the order being cancelled or dismissed without further notice.

TRENBEE reserves the right to cancel, reject or modify an order due to:

  • Unauthorized purchase
  • Invalid or altered verification details
  • Product unavailability
  • Non-serviceable location
  • Suspicious or fraudulent activity
  • Ineligible use of offers/resources
  • Any other circumstances where fulfilment is not reasonably possible


9. Delivery Address

  • Each order can be shipped to one address only.
  • Items from the same order cannot be shipped to multiple addresses.
  • Orders will be shipped only to the address provided at the time of placing the order.
  • Address changes after placing an order are subject to approval and order status.
  • Once an order has been processed, packed or dispatched, an address change may not be possible.
  • TRENBEE cannot guarantee an address change once the shipment has entered transit.


10. Failed Delivery / Refusal of Delivery

Customers are responsible for:

  • Providing accurate delivery information.
  • Being available to receive their orders.
  • Accepting the shipment when delivery is attempted.

If a COD order is refused at the time of delivery without prior communication, it may be treated as COD misuse.

TRENBEE reserves the right to:

  • Restrict COD services.
  • Disable COD for specific customers or addresses.
  • Restrict future COD orders in cases involving repeated refused, rejected or fraudulent COD orders.

Where re-delivery is possible after a failed delivery attempt, additional shipping charges may apply.


INTERNATIONAL SHIPPING POLICY

11. International Orders

  • TRENBEE ships international orders through designated international courier/logistics partners.
  • Shipping charges and available shipping options will be displayed at checkout.
  • International delivery timelines are indicative and not guaranteed.
  • Delivery may be affected by the destination country’s customs, regulations, courier operations and local conditions.


12. Customs Duties & Taxes — DDU

Unless otherwise expressly stated at checkout, international orders are shipped on a:

DDU — Delivered Duty Unpaid basis.

The customer is solely responsible for any:

  • Customs duties
  • Import taxes
  • VAT/GST or equivalent local taxes
  • Customs clearance charges
  • Local handling charges
  • Other charges imposed by authorities in the destination country

TRENBEE does not control the amount or imposition of such charges.


13. International Customs & Transit Delays

International shipments may be delayed due to:

  • Customs clearance
  • Import restrictions
  • Documentation requirements
  • Local regulations
  • International transit disruptions
  • Courier delays
  • Geopolitical situations
  • Restrictions affecting movement between countries

TRENBEE will make reasonable efforts to coordinate with the relevant courier or customs authorities and assist customers with available information.

However:

  • TRENBEE cannot guarantee a specific delivery date for international orders.
  • TRENBEE is not responsible for delays caused by circumstances beyond its reasonable control.
  • Refunds to the original payment method will not ordinarily be issued solely due to customs, transit or geopolitical delays beyond TRENBEE’s reasonable control.


14. Signature & Alternative Recipient

Certain international shipments may require a signature upon delivery.

If the customer is unavailable:

  • An alternative recipient, such as a family member, colleague or neighbour, may accept the shipment where permitted by the courier.
  • TRENBEE shall not be responsible for an order successfully delivered and accepted by an alternative recipient at the delivery address.


15. International Failed Delivery

If an international shipment cannot be delivered because the customer:

  • Is unavailable,
  • Refuses delivery, or
  • Fails to accept the shipment,

additional shipping or re-delivery charges may apply.

Where re-delivery is possible, applicable charges must be paid by the customer before re-delivery is arranged.


16. International Delivered-but-Not-Received Claims

If an international shipment is marked “Delivered” but has not been received, or if there is a missing item/shortage:

  • Contact TRENBEE within 3 working days of the shipment being marked as delivered.
  • Contact us at:
    Email: support@trenbee.com
    WhatsApp: +91 99107 90125

Claims received after this period may not be accepted or approved.


GENERAL SHIPPING TERMS

17. Courier Partners

TRENBEE may use different courier and logistics partners depending on:

  • Destination
  • Serviceability
  • Product
  • Order requirements
  • Operational availability

TRENBEE reserves the right to select or change the courier partner at its discretion.


18. Non-Serviceable Locations

TRENBEE reserves the right to cancel an order if:

  • The delivery address is non-serviceable.
  • The location becomes non-serviceable after the order is placed.
  • Delivery is restricted due to geographical, regulatory, courier or operational limitations.


19. Coupons, Discounts & Promotional Offers

  • Coupon codes and promotional offers are communicated through TRENBEE’s available sales channels.
  • Once an order has been successfully placed using a coupon or promotional offer, the discounted value cannot be separately reimbursed in case of cancellation, modification or other changes to the order, unless expressly approved by TRENBEE.
  • Promotional offers are subject to their respective terms and conditions.


CANCELLATION POLICY — INDIA

20. COD Orders

  • COD orders may be cancelled within 24 hours of placing the order.
  • Cancellation requests received after 24 hours may not be accepted.
  • Once an order has been processed, packed or dispatched, cancellation may no longer be possible.


21. Prepaid Orders

  • Prepaid orders cannot ordinarily be cancelled once placed.
  • Customers may contact TRENBEE within 4 hours of placing the order for assistance with changing:
    • Product
    • Size
    • Colour
  • Any change is subject to product availability and order-processing status.
  • Once an order has been processed, packed or dispatched, modifications may not be possible.

Email: support@trenbee.com
WhatsApp: +91 99107 90125

No cancellation or modification is guaranteed once the applicable request window has closed.


CANCELLATION POLICY — INTERNATIONAL ORDERS

22. International Orders

  • International prepaid orders cannot ordinarily be cancelled once placed.
  • Customers may contact TRENBEE within 24 hours of placing the order to request a change in:
    • Product
    • Size
    • Colour
  • Any modification is subject to product availability and order-processing status.
  • Once the order has been processed, packed or dispatched, cancellation or modification may not be possible.

Email: support@trenbee.com
WhatsApp: +91 99107 90125

No action is guaranteed once the applicable request window has closed.


23. Important Customer Notice

By placing an order with TRENBEE, the customer acknowledges and agrees that:

  • Dispatch and delivery timelines are estimated timelines.
  • Same-day dispatch does not mean same-day delivery.
  • Delivery may be affected by circumstances beyond TRENBEE’s reasonable control.
  • International customs duties and applicable local taxes are the customer’s responsibility unless expressly stated otherwise.
  • Customers are responsible for providing accurate delivery information.
  • COD customers are responsible for completing the applicable verification process.
  • TRENBEE reserves the right to cancel or decline orders that are unauthorized, unverified, fraudulent, non-serviceable or otherwise ineligible for fulfilment.

TRENBEE will make reasonable efforts to assist customers and coordinate with courier, logistics and customs partners whenever a shipping issue arises.

Customer Support

Email: support@trenbee.com
WhatsApp: +91 99107 90125